Follow these quick steps to check your data balance.
Please be sure to use the appropriate balance check method relevant to your package type.
We do our best to send the report within an hour, however, during times of high support volumes it can take up to 24hrs.
Are you running low on data?
Please be sure to use the appropriate Top-Up method relevant to your package type.
How to Top-Up with
Home Cloud Gold
|10GB + 10GB||R302|
|20GB + 20GB||R403|
|40GB + 40GB||R534|
|60GB + 60GB||R635|
|100GB + 100GB||R837|
|200GB + 200GB||R1210|
*Top-Up data usually take between 2-24 hours to be loaded to your account. However, at peak times, it can take up to 3 business days.
How to Top-Up with
Home Cloud Red:
- EFT payment to:
Account Name: Ubambo Software Solutions
Account No.: 62652216112
Branch Code: 221126
Reference (Important): Your unique Order Number: << Test Order Number >>
Price: See price list below.
- Email proof of payment to email@example.com
*Top-Up data usually take between 2-24 hours upon receipt of proof of payment to be loaded to your account. However, at peak times, it can take up to 3 business days. Data will not be loaded to your account if a proof of payment is not emailed to firstname.lastname@example.org.
You can contact us via Live Chat on our website, or email email@example.com and we’ll send you package upgrade forms. These must be filled in and returned to us so your upgrade can be processed.
Please note that the upgrade will be activated at the end of the existing month.
When streaming any content or using applications (YouTube, radio or video-streaming, Skype, etc.) over an LTE connection, the adaptive bit-rate loading is much faster, which means that your data is consumed faster than on a 3G connection. In simpler terms, the faster your internet connection, the faster you are able to consume data. Like a Ferrari… It goes really fast, but uses more petrol.
If your connection quality is better, the stream will choose a better-quality bit rate of streaming, which results in significantly more data usage while streaming on an LTE connection compared to a 3G connection. Subscribers that sign up for an LTE package are advised to subscribe to the bigger-volume bundles.