Follow these quick steps to check your data balance.
Please be sure to use the appropriate balance check method relevant to your package type.
Are you running low on data?
Please be sure to use the appropriate Top-Up method relevant to your package type.
How to Top-Up with
Home Cloud Gold
|10GB + 10GB||R302|
|20GB + 20GB||R403|
|40GB + 40GB||R534|
|60GB + 60GB||R635|
|100GB + 100GB||R837|
|200GB + 200GB||R1210|
*Top-Up data usually take between 2-24 hours to be loaded to your account. However, at peak times, it can take up to 3 business days.
You can contact us via Live Chat on our website, or email email@example.com and we’ll send you package upgrade forms. These must be filled in and returned to us so your upgrade can be processed.
Please note that the upgrade will be activated at the end of the existing month.
When streaming any content or using applications (YouTube, radio or video-streaming, Skype, etc.) over an LTE connection, the adaptive bit-rate loading is much faster, which means that your data is consumed faster than on a 3G connection. In simpler terms, the faster your internet connection, the faster you are able to consume data. Like a Ferrari… It goes really fast, but uses more petrol.
If your connection quality is better, the stream will choose a better-quality bit rate of streaming, which results in significantly more data usage while streaming on an LTE connection compared to a 3G connection. Subscribers that sign up for an LTE package are advised to subscribe to the bigger-volume bundles.