Home to check your data balance

Home Cloud Wireless Internet Data Balance Checks
Follow these quick steps to check your data balance.

Please be sure to use the appropriate balance check method relevant to your package type.

Track Data Usage: Home Cloud Gold

To check your data balance:

  1. Make sure you are logged into your Home Cloud Wi-Fi
  2. Go to the following balance checker
  3. Scroll down to the “Bundles” section

Data Balance Check

If you need further assistance, please call 0861 208 107 or email support@homecloudsolutions.co.za

Track Data Usage: Home Cloud Red

Here are the different way to check your data balance:

  1. Fill in the form below and we’ll email you the balance.
  2. Call 0861 208 107 (during business hours)
  3. Call 081 788 9463 (after-hours)

What Package Type do you have?Home Cloud RedHome Cloud GoldNot Sure

We do our best to send the report within an hour, however, during times of high support volumes it can take up to 24hrs.

Are you running low on data?

Please be sure to use the appropriate Top-Up method relevant to your package type.

Top-Up Gold

How to Top-Up with
Home Cloud Gold

  1. Go to our new Customer Zone.
  2. If you’ve already created a profile, log in. If not, register here.
  3. Click on the button “Top-Up Now”.
  4. Select a prefered data package.
  5. Click “Pay Now”.
  6. Enter your card details and submit.
Data Price
10GB + 10GB R302
20GB + 20GB R403
40GB + 40GB R534
60GB + 60GB R635
100GB + 100GB R837
200GB + 200GB R1210

*Top-Up data usually take between 2-24 hours to be loaded to your account. However, at peak times, it can take up to 3 business days. 

Top-Up Red

How to Top-Up with
Home Cloud Red:

  1. EFT payment to:
    Bank: FNB
    Account Name: Ubambo Software Solutions
    Account No.: 62652216112
    Branch Code: 221126
    Reference (Important): Your unique Order Number: << Test Order Number >>
    Price: See price list below.
  2. Email proof of payment to vas@homecloudsolutions.co.za
Data Price
1GB R70.61
5GB R100.88
20GB R383.16
50GB R857.45
100GB R1513.16
150GB R2218.29
200GB R2924.43

*Top-Up data usually take between 2-24 hours upon receipt of proof of payment to be loaded to your account. However, at peak times, it can take up to 3 business days. Data will not be loaded to your account if a proof of payment is not emailed to vas@homecloudsoltuions.co.za.  

Upgrade

You can contact us via Live Chat on our website, or email vas@homecloudsolutions.co.za and we’ll send you package upgrade forms. These must be filled in and returned to us so your upgrade can be processed.

Please note that the upgrade will be activated at the end of the existing month.

Data running out too fast?

When streaming any content or using applications (YouTube, radio or video-streaming, Skype, etc.) over an LTE connection, the adaptive bit-rate loading is much faster, which means that your data is consumed faster than on a 3G connection. In simpler terms, the faster your internet connection, the faster you are able to consume data. Like a Ferrari… It goes really fast, but uses more petrol.

If your connection quality is better, the stream will choose a better-quality bit rate of streaming, which results in significantly more data usage while streaming on an LTE connection compared to a 3G connection. Subscribers that sign up for an LTE package are advised to subscribe to the bigger-volume bundles.