Application Form Terms and Conditions

Credit Check Terms and Conditions

I hereby consent that, and authorise Freedom Now (“the Company”)

a) To contact, request and obtain information (for the avoidance of doubt this includes any and all information held on my profile by Compuscan Information Technologies (Pty) Ltd (“Compuscan”) including payment profile information) from Compuscan (a registered credit bureau) to perform an assessment of my behaviour, profile, payment patterns, indebtedness, whereabouts, and creditworthiness in any format (including in pdf, xml or raw data string) available from Compuscan and to continuously access my information from Compuscan for research and analytical purposes and to decide whether to grant access to credit to me in future;

b) Make any reasonable enquiries to verify and research any details provided by me to the company;

c) To access the information in any format, including online, batch and raw xml string in an unmasked format.

Package Selection Terms and Conditions

  • I understand the speeds vary depending on the proximity of the router to the LTE tower, obstructions and other factors.
  • I understand that half of the data of my package is for use at night between 12:00 am and 07:00 am.
  • I understand that the monthly quota is refreshed at the beginning of the month.  Any unused data from the previous month is not carried forward.
  • I understand that the first month’s charge will include pro-rata till the end of the month of sign up and the next full month’s subscriptions.

Delivery Terms and Conditions

Our couriers will deliver your package to the delivery address stated above in the application form. Packages are delivered anytime between 8 am and 5 pm. Please ensure that you are available to receive your package during these hours between Monday and Friday. The couriers do not deliver on weekends and public holidays.

Pro-Tips:

  1. Ensure you state your delivery address at the location you are most likely to be between 8 am and 5 pm, Monday to Friday to avoid delays with the process of you receiving your new internet package. We recommend you indicate your Work Address if possible.
  2. It can also be a good idea to indicate the recipient as the receptionist at your office or a family member at your home address if you know you are not usually available during the stated delivery times.
  3. Please ensure you have included delivery instructions in the application form such as: ‘Ask for me at Reception’ or ‘We don’t have a doorbell so please beep the horn or yell loudly.’

As part of the package you are taking with us, we offer free delivery. We’re a pretty nice bunch, so if, for whatever reason, you are not available to receive your package between these times, we’ll try and redeliver the package to you again at our expense. However, if you are not available to receive the package during this second attempt, unfortunately, there will be a delivery cost of between R60 and R250 for each subsequent delivery attempt.

Note that the delivery cost can be even higher for delivery to remote areas.

Important notes:

A different recipient other than the account holder can be stated in the recipient section of the application, for example, this can be the reception of a company or family member. Note that your nominated recipient cannot change the recipient information with the courier. Only Home Cloud has the authorization to do that.

You can change the recipient details via phone or email only when contacting Home Cloud BEFORE the package is dispatched. There are certain remote areas in which the couriers only drive-through at the beginning and end of the week.

Home Cloud Wireless Internet Support