On the rare occasion, you may experience slow or limited connectivity. This could be due to the following reasons:
The device on which you are accessing the internet may be too far away from the router or there might be obstructions between your device and the router/sim card.
Please try moving the router (or device with sim) around the home or office to the ideal position. This may require some trial and error testing. You can test the Wi-Fi speed here at the different spots in your office/home.
If this doesn’t solve the problem, please send us a support ticket here and we will resolve as soon as possible.
Didn’t find the help you were looking for?
Please leave us a support ticket and we’ll get back to you as soon as we can 🙂
Contact info during lockdown
Please note that all of our staff are now working remotely, from the safety of their homes. This means that our contact number, 0861 208 107 is no longer being managed. Please see below for contact options. We’re now available on Live Chat from Monday – Sunday, 8am – 11pm.