Monthly Archives

Sep 2020

We’re moving to Live Chat for ALL Customer Support

By Notifications

We’re moving to Live Chat for ALL Customer Support ?

Dear customer,

Due to Covid 19 our team continues to operate remotely. Despite this we are still committed to everyday finding new ways to improve and enrich your customer experience. 

As a result we have recently created a new and improved online chat feature to allow you to communicate with us more easily and efficiently than ever before. 

As a result please note that all customer support will now be provided to you through Live Chat. This includes any of the following:

  • Technical Support
  • Top ups
  • Upgrades, Downgrades, Pauses & Cancellations
  • Billing Queries
  • Data Balance Checks

If you need any assistance, you can start a live chat with us and one of our online agents will assist you.

The Home Cloud Team

You may be experiencing a service interruption.

Dear Customer, we are aware that you may be experiencing a service interruption. It’s a technical problem effecting millions of customers across many ISPs on the Telkom network.  We know how terribly inconvenient this is and we sincerely apologize. Our team is currently working tirelessly to resolve the issue. We appreciate your patience. Please don’t give up on us. Home Cloud.

Network Notice: Telkom is currently upgrading the LTE network to improve it's service to customers. This which may cause intermittent LTE speeds and connectivity over the next 12-24 hours. We apologise for any inconvenience and thank you for your patience.